Job Opening in IBM | Technical Support Associate | Bengaluru Location | 0 to 2 year of Experience | askjoker

IBM hiring for Technical Support Associate at Bengaluru Location with min 0 to 2 year of Experience required

Job Opening in IBM | Technical Support Associate | Bengaluru Location | 0 to 2 year of Experience | askjoker
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Job Code : 323141BR

Job Location: Bengaluru 

Position: Technical Support Associate

Salary: Not Disclosed by Recruiter

Experience: 0 to 2 years

Qualification: B.E / B.Tech in E&TC, Computers, Electrical

Job Type: Full Time, Permanent

Official Website: IBM India Pvt Ltd

Required Technical Expertises for this Job:

    • Minimum 0-2 decades of experience in IT Industry.
    • Proficient to guarantee customer issues are solved in the most timely and efficient way possible.
    • Demonstrable capability to take care of different tasks or jobs with shifting priorities.
    • Expertise to use available time efficiently to reach efficient and effective outcomes.
    • Hands-on experience to build a complete and precise problem/symptom description of documented problems.
    • Capability to spot fundamental hardware components and conscious of basic hardware concepts.
    • Expertise in consumer-level familiarity with one email client - Outlook, Notes etc..
    • Questioning abilities /probing skills, as relevant to this problem and degree of their caller.
    • Find chance and implement process improvement. 
    • Capability to work and empathize with clients in real-time to solve problems. 
    • Required basic knowledge of networking. 

    Your Roles and Responsibilities:

    • Managing complex customer situations, documenting solutions, and efficiently supplying reliable and timely resolution to each of product-related technical problems experienced by clients. 
    • Supplying remote Infrastructure service delivery and doing difficulty origin evaluation. 
    • Collaborating with fellow assistance coworkers and other internal businesses to give superior customer support.
    • Acting for a customer advocate by working directly with clients high priority issues to provide timely settlement and capture customer responses to affect process/product improvements. 
    •  Anticipating customer needs and efficiently addressing issues associated with their resolution or issue Providing direct technical aid to customers via telephone, email, and discussion. 
    • As Tech Service Associate, you're responsible to effectively manage challenging customer interactions and hard client problems without needing supervisory intervention; keep poise and professionalism with quite tough and demanding clients.

    How To Apply: Click Here

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